Vespera Luxury Hypoallergenic Pillow Protector

• Fulfillment & Dispatch: Orders are processed and dispatched within 1 to 5 business days from our primary international fulfillment center. Address updates can only be made prior to dispatch.
• Transit & Delivery: Estimated global transit time is 3 to 15 business days. We deliver worldwide, including to P.O. Boxes and Military Addresses (APO/FPO). All shipments are sent Delivered Duty Paid (DDP), so you will not face unexpected import duties or taxes upon arrival.
• Order Cancellations: Free cancellations with full refunds to your original payment method are available anytime before dispatch. Once dispatched, orders cannot be canceled in transit.
• Change of Mind Returns: Eligible within 3 days of delivery tracking. Items must be unopened, unused, and in their original packaging. Return shipping is paid by the customer, and approved returns are refunded as store credit (original shipping fees are non-refundable).
• 90-Day Warranty Claims: Covers manufacturing defects and operational faults within 90 days of receipt. Upon inspection, approved claims include reimbursed return shipping plus your choice of a full refund to your original payment method, store credit, or a free replacement.
• Damaged or Lost Packages: If your package arrives damaged, take photos immediately and contact support (or reject delivery with the courier). If deemed lost after investigation, we will issue a full replacement or refund right away.

For full details, terms, and step-by-step guidelines, please review our complete Shipping Policy and Return Policy.