Frequently Asked Questions
Find the answers to all your questions here, and be sure to read our policies (found at the bottom of the page). If you still have questions, please don't hesitate to contact us.
Product & Materials
The pillow features a dual-sided outer cover:
- One side uses Silky Ice Cooling Fabric designed to draw heat away from the skin.
- The reverse side uses breathable bamboo fiber rayon for moisture control and softness.
Inside, the pillow is filled with a blend of shredded memory foam and soft down alternative fibers. This combination provides structured support with balanced comfort
Shredded memory foam consists of small pieces of responsive foam rather than a single solid block.
This structure allows:
- Better airflow compared to solid foam.
- Adjustable loft by adding or removing fill.
- Improved contouring around the head and neck.
It provides support while remaining flexible and breathable.
Yes.
The adjustable fill allows customization for:
- Side sleepers who need higher loft.
- Back sleepers who need moderate support.
- Stomach sleepers who prefer a lower profile.
You can add or remove filling to achieve the appropriate height and alignment for your sleeping position.
Cooling & Temperature
The Silky Ice fabric is designed to absorb and dissipate surface heat upon contact. This helps regulate temperature during the night, especially during early sleep cycles.
The bamboo fiber side enhances breathability and moisture control, helping reduce heat buildup and maintaining a drier sleep surface.
The cooling fabric helps manage surface heat as your body temperature shifts. While no fabric remains “cold” indefinitely, the materials are designed to continuously assist with heat dissipation and airflow.
Combined with breathable fill, this helps reduce overheating during sleep.
The cooling surface and moisture-wicking bamboo fabric help reduce surface heat and manage moisture. This can improve comfort for individuals who tend to sleep warm.
However, it is not a medical device and does not treat medical conditions.
Support & Adjustability
The pillow features a zippered inner lining.
Simply unzip the cover and remove or add filling to adjust the loft and firmness according to your preference.
This allows you to fine-tune the pillow for proper neck alignment.
As a general guideline:
- Side sleepers typically require higher loft.
- Back sleepers benefit from moderate height.
- Stomach sleepers often prefer a lower profile.
We recommend starting with the original fill and removing small amounts gradually until the pillow feels aligned and comfortable.
The combination of shredded memory foam and down alternative is designed to resist long-term collapse.
Regular fluffing and proper care will help maintain loft and structural integrity.
Care & Durability
Yes.
The outer cover is machine washable. Use cold water on a gentle cycle and air dry or tumble dry on low heat.
For longevity, we recommend washing the cover separately and protecting the inner fill from excessive moisture.
The pillow features a 400 thread count outer fabric and reinforced double lining construction to improve durability.
With proper care, it is designed to maintain performance through regular use.
The double lining protects the internal fill and helps prolong the life of the pillow.
It also provides additional structure and containment for the adjustable filling.
Health & Safety
Yes.
The pillow is made using non-toxic materials and has been certified by SGS, indicating compliance with quality and safety standards.
The bamboo fiber cover naturally resists moisture buildup, and the internal materials are designed to minimize dust accumulation.
While no pillow can guarantee complete allergen elimination, the materials are selected to promote a cleaner sleep surface.
Proper neck alignment can reduce strain on the cervical spine. Because the pillow is adjustable, it can be customized to support neutral alignment.
However, individual results vary. If you have chronic pain or medical concerns, consult a healthcare professional.