Vespera Sleep Global Transparency & Customs Compliance Policy

At Vespera Sleep, we believe that world-class sleep wellness should be globally accessible without operational friction or hidden costs. We operate under a strict Zero Hidden Fees Guarantee for all cross-border transactions.

This policy details our international trade compliance standards, duty pre-payment guarantees, and tax handling for our worldwide customer base.

1. The Vespera DDP (Delivered Duty Paid) Guarantee

All orders placed on https://vesperasleep.com and shipped internationally are fulfilled under Delivered Duty Paid (DDP) terms.

• What DDP Means For You: When you purchase from Vespera Sleep, the total price calculated at checkout includes all product costs, international door-to-door transport, and all applicable import duties, tariffs, customs clearance fees, and regional sales taxes.

• No Unexpected Charges at Delivery: You will never be asked by a courier, local postal provider, or government customs authority to pay additional import fees, clearance administration surcharges, or Cash-On-Delivery (COD) duties upon arrival in your destination country.

• Guaranteed Landed Cost: The amount you pay at checkout is 100% final.

If a courier or local postal agent mistakenly requests additional payment to release your parcel, please contact our support team immediately at orders@vesperasleep.com so we can resolve the carrier error directly.

2. International Tax & Regulatory Compliance

We manage global tax collection and customs declarations in accordance with regional cross-border commerce regulations:

• United States: Orders shipped to US addresses comply with individual state sales tax regulations where applicable and enter duty-free under applicable de minimis customs thresholds.

• European Union (EU): All shipments destined for EU member states comply with EU VAT regulations. Applicable Value Added Tax (VAT) is calculated and prepaid during customs clearance, preventing holding delays at European port terminals.

• United Kingdom: Orders delivered to the UK include UK VAT pre-calculated at checkout and cleared through HM Revenue & Customs (HMRC) prior to last-mile postal handoff.

• Australia & New Zealand: Shipments into Australia and New Zealand are fully compliant with regional Goods and Services Tax (GST) requirements.

• Rest of World: For all other international destinations, import duties and local consumption taxes are evaluated using our automated global logistics engine and prepaid in full prior to dispatch.

3. Customs Clearance & Last-Mile Delivery

To ensure rapid customs processing and avoid clearance holds, Vespera Sleep uses dedicated cross-border postal and express courier networks:

• Documentation Integrity: Every parcel leaving our central fulfillment hub includes an accurate digital Commercial Invoice, Harmonized System (HS) tariff classification codes, and country-of-origin documentation.

• No Customs Holds: Because import duties are settled prior to arrival, your order passes through import clearance lines directly to local last-mile postal carriers without being held in customs bonded warehouses.

4. Incorrect Address & Re-Routing Surcharges

While Vespera Sleep covers all standardized import duties and carrier clearance fees, customers remain responsible for providing accurate delivery information:

• If a package cannot be cleared or delivered due to an incorrect address, recipient name error, or refusal to accept delivery, the parcel may be marked for destruction or return by local customs authorities.

• In circumstances where a package must be reshipped due to an customer address entry error, a standardized reshipping and administrative clearance fee will apply to generate new customs documentation and transport labels.

5. Questions & Support

For any questions regarding customs processing, tax breakdowns, or order transit verification, reach out to our team:

• Customs & Order Compliance: orders@vesperasleep.com

• General Enquiries: contact@vesperasleep.com